Payment & Shipping

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Which payment methods are accepted?

We currently accept the following payment options:

Credit and Debit Card
Apple Pay
Google Pay
Klarna installment purchase
Klarna PayNow

How much does the shipping cost?

Shipping is free.

Can I track my order online?

As soon as we have shipped your order, you will receive an e-mail from us with the tracking number of your package. You can view the status of your order online at any time and track the day on which your package is expected to arrive.

When will my order be delivered?

All orders are handed over to the responsible delivery service within 24 hours after receipt of the order. After that, the delivery time is about 2-3 working days. Orders placed after 11am on Saturday will not be processed until the next business day.

Does nuumi deliver orders worldwide?

No, we currently only deliver orders to German delivery addresses. However, we are working on expanding our program and thus also the delivery area in a timely manner.

Which shipping service providers will my package be sent with?

Orders are currently shipped with DHL and UPS. However, we are working on cooperating with other shipping service providers.

How do I return my order?

To return a product, please contact nuumi customer service by sending an email to , stating your order number and your request. We'll help you start the return.

What can I do if my order is incomplete, damaged or incorrect?

The nuumi customer service will help you with all questions about incomplete, damaged or incorrect items and orders. Send us an email to stating your order number and your request so that we can help you.